Frequently Asked Questions

Everything people ask before ordering. Still stuck? Message us on WhatsApp at 054 214 8020.

Ordering and payment

Do I pay before delivery?

No. Pay on delivery is our default. The rider brings the item, you inspect it, then you pay. If it is wrong, hand it back and pay nothing.

Can I pay by mobile money?

Yes, to 054 214 8020, either at the door or ahead of delivery. You are never required to pay before you have seen the item.

Do I need an account to order?

No. Order on the site or on WhatsApp with just your name, phone and location.

Delivery

How fast is delivery in Accra?

Same day for orders confirmed before 4pm, next morning after that. Two to four working days nationwide.

How much is delivery?

It depends on your location and is confirmed on the call before dispatch. We tell you the figure before the rider leaves, never after.

Products

Are the products genuine and new?

Yes, brand new and sealed, sourced from our Accra dealers. You inspect before you pay, so you buy with your own eyes.

Is there a warranty?

Where a manufacturer warranty applies we say so on the product and pass you the paperwork. Where there is none, we say so plainly. See our warranty page.

Returns

What if the item is faulty?

Refuse it at the door and pay nothing, or if a fault shows within 7 days we replace it or refund you. See returns.