Returns
Quick answer. Inspect the item at the door before you pay. If
it is wrong or damaged, refuse it and pay nothing. After that, you have 7 days for
a faulty item.
At the door
This is the easiest moment to solve a problem and it costs you nothing. Open
the box in front of the rider. If the item is damaged, the wrong item, or not what
was described, hand it back and do not pay. There is no form and no argument.
After delivery
| Situation | What happens | Window |
|---|---|---|
| Faulty on arrival, or fails within the window | Replacement, or a full refund if we cannot replace it | 7 days |
| Wrong item sent | We collect it and deliver the right one, at our cost | 7 days |
| Changed your mind, item unused and complete | Refund minus the delivery cost | 48 hours |
| Damaged through use, or missing parts | Not covered |
How to start one
Message WhatsApp
or call 054 214 8020 with your order number and a photo or
short video of the problem. The video helps and usually settles it in one message.
Warranty
Where a product carries a manufacturer warranty we tell you on the product page
and pass the paperwork to you. Where it does not, we say so rather than implying
one exists.